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Tier 1 Support Changing the Rules
6/4/2014 1:16:26 PM
Many businesses struggle to keep up with the growing demand for customer service around the clock. Tier 1 Support can help you to do that and much more.
5 Business Tips For Growing Cellular Companies
6/4/2014 10:11:44 AM
Growing cellular companies need to find ways to compete with the big boys. Tier 1 Support can you do exactly that.
Comments Are Customer Experience Gold
6/4/2014 7:27:45 AM
What's the one thing you can do for greatest impact on customer experience differentiation? Act on comments customers have already given you. It's a treasure trove of diagnostic advice that is waiting to be assembled, distributed, resolved, and measured. Focus on customer comments to build customer experience maturity and sustained return on investment.
Customer Retention: Are Your Best Practices Good Enough?
6/4/2014 6:37:55 AM
Having a robust and extensive customer base is an ideal situation to be in for any business trying to compete with the best and the most established players in the industry. With the current state of affairs and the unpredictable market conditions, it is difficult if not impossible to keep the interest of the target audience alive. On an average a business loses 20-25% of its customer base due to poor customer relationship strategies.
Developing a Customer Service Strategy
6/3/2014 1:18:27 PM
Take the time to develop and implement your customer service strategy. Organisations with an exceptional service culture did not achieve this by accident. They have strategies that encompass their business goals, these goals also impact corporate objectives and priorities. A well defined and executed strategy is the first step in achieving an exceptional service culture.
Ways to Teach Customer Experience
6/2/2014 10:31:14 AM
It has become important to understand about customer experience. These experiences can create an impact in today businesses. Thus it is critical to ensure that these knowledge are taught effectively.
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