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Send Customized and Automated Appointment Reminders to the Patients
4/29/2014 10:31:17 AM
Automated appointment reminder systems are helpful for medical offices to reduce the number of patient no-shows and avoid last minute confusion occur while rescheduling the missed appointments. This system helps the medical clinics to schedule, cancel and re-schedule the appointments without creating errors.
Irate Customer Vs Service Level Efficiency
4/29/2014 7:56:39 AM
The truthfulness of Bill Gate's word - "Your most unhappy customers are your greatest source of learning" has been proved over time. Although irate customers are one of the most challenging aspects of customer service yet they are also an opportunity. If one can successfully diffuse an irate customer and find an acceptable solution to their compliant, they can be transformed into a loyal customer for life.
Customer Service Is Important
4/28/2014 3:25:43 PM
Do your employees deliver world-class service in your organization or business? how well do you take care of your customers?
Customer Relations: "Machines" Mangle Relationships
4/28/2014 2:59:31 PM
Many companies institute systems to handle the customer relations process, but relying on systems instead of people can backfire. This article includes some personal examples of companies that missed opportunities to shine.
Music On Hold
4/27/2014 9:12:01 PM
"... What genre of music should you play? Does it have lyrics? Is it instrumental? Or do you play your company jingle... "
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