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Steps to Finding the Right TV Repair Company
3/26/2014 8:20:37 AM
On a lazy Sunday afternoon, all you want to do is put your feet up in the den and watch your favourite comedy show. Unfortunately, what you have to do instead is try to find somebody reliable to repair your beloved television set, because it conked out the previous night! Many of us have found ourselves in such a situation from time to time.
Are These Communication Breakdowns Driving Your Customers Away? (Part 2)
3/25/2014 12:40:08 PM
If you're using a lot of statements that start with, "You'll have to... " or "You need to... " watch out. Customers who have to work to do business with you... may decide not to. Poor internal communication produces chaos and consternation for customers-if they hang around long enough to experience the full brunt of it.
Focus on the Customer, Not the Money
3/25/2014 10:26:49 AM
Striving to take your business to the next level of success? Perhaps it's time to refocus. Stop worrying so much about the sale, and just take care of the customer. Whether the customer is buying right now or not, if you deliver the best service you can, eventually the sale will come.
5 Crucial Ways to Improve Customer Satisfaction
3/25/2014 7:10:25 AM
After an unpleasant personal experience, I felt the need to write about customer satisfaction as I feel this is one of my strengths. This article will help any type of business improve their customer satisfaction rate, thus, their sales. Leather bags are used as an example but everything stated here is relevant regardless of your niche. Ever went to a speciality store of high end leather bags? It's happened before where not looking as sharp as the lady helping me also meant feeling looked down on and this was to me, no way to treat any customer, no matter their background. Not to brag, but I hang around in circles of friends whom, most of them, have masters, PhD and doctorates: engineers, lawyers, gynecologists, family doctors, physiotherapists and so on. Let me tell you, what I can take from them all is that looks do not, put emphasis on this short sentence, do not reflect the personality and even less so, the wallet.
Can Mystery Shopping Companies Improve Your Net Promoter Score? (NPS)
3/24/2014 7:29:04 AM
Every business thrives because of the involved participatory activities of promoters. These promoters are customers who believe whole heartedly in your business and will go to great lengths to praise it, spread positive WOM (word of mouth) and recommend the business to their friends. The stronger your NPS is the better are your chances of beating the competition. Hiring mystery shopping companies can help boost your NPS score. Learn the reasons why.
Understanding Body Language For Great Customer Service
3/24/2014 6:47:05 AM
"Were you able to find everything that you needed today?" The customer hesitates and frowns, "Sure." "That's great."
What to Do When Your Customer Advisors Are Stressed
3/20/2014 8:29:35 AM
As an employer it is important to monitor your staff's stress levels. While everyone hopes that this will be a minimal-effort task, it takes consistent input from an early stage to ensure consistent happiness.
Creating A Client Experience In Financial Services
3/20/2014 7:50:34 AM
In this article we discuss a modern approach to creating a client experience in your financial services business. You'll see how to automate surprise in your practice to create raving fans, referrals and repeat customers.
Charm Your Customer or Business Alliance With Silk Business Cards, Win Them Over
3/19/2014 1:38:27 PM
You need to advertise your business and offerings widely to ensure that you can grow and prosper. This is very true of any business of any size. Business cards are taking giant leaps forward when it comes to complementing your branding objectives. Silk business cards rule the roost here.
Creating The Perfect Sale
3/19/2014 10:23:17 AM
In today's society where people are specific and demanding to "have it their way", it makes it difficult for a salesman or a company to maintain loyalty with its customers. Customers today want the lowest price but have the best quality. Companies struggle to keep their customers. This issue can be overcome by practicing the perfect sale.
The 7 Things You Need To Do to Create The WOW Factor
3/19/2014 9:45:42 AM
Recent studies reveal that 86% of buyers will pay more for a better customer experience. Easy, I hear you say? Here's the thing; only 26% of companies have a well-developed strategy in place for improving their customer experience.
Customer Service Is King And Why You Want To Be King
3/18/2014 10:58:34 AM
Customer service is what keeps you in business. The better you are at this, the better you will be at getting even new business, eliminating rival business competitors before they even have a chance to greet them.
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