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What Is Business Knowledge Management?
3/15/2014 8:56:33 AM
If there is only one thing you take from this article let it be this: "the natural state of knowledge is decay." After fifteen years of working information systems management and specializing in knowledge management I can think of no greater truth on the subject.
Benchmarking Customer Service
3/15/2014 8:45:48 AM
Some argue that benchmarking your services against your competitors will identify industry standard and best practice. Whilst this statement holds some validity it does not mean that your customers will benefit. Even if you are identified...
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