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Solving Customer Problems, Even When They Aren't Our Fault
7/15/2014 2:27:40 PM
It was 4 p.m. on a Sunday and I had just arrived in Las Vegas. I was on the sixth day of a nine-day, multi-city speaking tour and was scheduled to speak at a black-tie event at 6 p.m. that day. Unfortunately, although I had arrived in the city on time, my tuxedo did not. Rather than toting it through several cities, I had shipped it to the hotel... but it never arrived. I learned later that it was accidentally left on the truck.
Tier 1 Support Changing Customer Service
7/15/2014 10:33:20 AM
Having quality customer service is very important for any business. Many companies struggle to produce however, because they cannot afford the high costs of extra labor and equipment. Hiring even one additional person can cost you over $500 a week. But there is a way to save money and get what you need.
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