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Customer Satisfaction and Loyalty All Begins With Customer Experience Mapping
7/30/2014 6:56:22 PM
Companies such as Disney, Zappos, Ritz-Carlton and Nordstrom are known for their superior customer service and experiences. When trying to emulate these icons, many companies fall short. This article gives one reason why this happens and shares one strategy to become one of the best.
Perfection in Customer Care Services: A Business Priority
7/30/2014 8:25:42 AM
The business world is in full extend. From one viewpoint organizations must meet frequently growing needs with respect to customer experience, while then there's a requirement for cost effectiveness as well. The real test for organizations comes from the fact of delivering excellent and cost effective customer service without compromising on quality of services delivered.
Customer Service Excellence: Find a Way to Make It Happen
7/30/2014 5:37:22 AM
It doesn't really matter what the request is, or the industry, or the time of day. As long as the request is legal, ethical and moral, begin by assuming that you can, in fact, make it happen. Just make it happen. Find a way. That is the true beauty and splendor of service excellence.
Hospitality Is Changing in the Fast Food Industry
7/29/2014 3:17:14 PM
Fast food companies are changing the way consumers think of their industry. They are not doing it by opening the more restaurants, offering bigger selections of menu items, or even by offer healthy alternatives to traditional fast food. They are doing it by providing superior customer service, which is rooted in hospitality.
8 Things That You Probably Didn't Know About Kansas City
7/29/2014 12:46:33 PM
Kansas City isn't only about the jazz and blues or barbecues. There are so many things about KC that outsiders probably do not know.
Will Customer Service Ever Return to Business Owners
7/28/2014 3:16:58 PM
Many say that customer service is a dying or dead art form. As business owners, we really can't accept that simple answer. Looking at what is going on is a great way to figure out where the problems actually lay.
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