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Government Sector Vs Private Sector - Jobs
7/1/2014 9:34:37 AM
"Before you make the big move from the private sector to a government position, or vice versa, it is important to explore the differences between these career paths. While jobs in both government and private-sector organisations may be similar in qualifications, benefits and job security; other areas may not suit you. MYTH: Government employment is a cushy job with many entitlements, conditions and security?"
Grow Your Business by Growing Your People
6/30/2014 11:53:05 AM
"The growth and development of people is the highest calling of leadership." - Harvey S. Firestone, Founder of Firestone Tire and Rubber Company. What kind of magic does the Walt Disney Company use to keep it's large and sprawling staff of smiling, friendly and competent workers all on the same page? Disney learned quickly that internal leadership development was crucial to the company's success.
Respect Your Customers' Time: Resolve Customer Service Complaints Quickly
6/30/2014 7:52:13 AM
Did you ever stop to think about how much time people spend on the phone making calls to complain about bad customer service? A recent article in The Street pointed out that, on average, adults in the U.S. spend about 364 minutes every year placing calls to report complaints, waiting and hoping to talk to someone who will make things right. In other words, if you are one of the "average people," you spend about six and a half hours each year on the phone.
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