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Four Simple Words That Will Change Your Career
9/4/2014 11:32:32 AM
I want to share a very short story with you. Read more...
3 Common Mistakes to Avoid While Getting a Refill for Your Printer
9/4/2014 11:05:46 AM
Running out of ink? Need a refill soon? Wondering how to bring down the cost of purchasing your printer cartridge refills? Most users of printers, home or office, go through these common situations. Getting a refill at a local shop is the most tempting option to get cheap printer ink.
7 Ways to Boost Your Customer Service
9/4/2014 8:10:29 AM
There is not a single business that can survive without a customer. So the questions is WHY only such a small amount of companies really care about providing the best the customer service they can to achieve the greatest customer satisfaction. Don't take me wrong, I am not saying that you can or need to please all the people and get them all to buy your products or use your services. This would be unrealistic. But you can do your best to attract the best repeat customers and referrals by giving them the best service you can.
Setting Auto Renew By Default Is Poor Business Practice
9/3/2014 9:16:02 AM
For recurring payments, many companies offer their customers an opportunity to auto-renew their subscription to that service. While auto-renew may be a convenient option for some customers, this article argues that making auto-renew a default or requiring customers to opt-out of rather than opt-in to auto-renewed payments suggests your business is more interested in its own convenience than its customers' satisfaction.
Why a Loyalty Program Is Essential for Small Businesses
9/2/2014 1:32:32 PM
Many companies neglect to focus their efforts on keeping existing customers through the use of a good loyalty program. This article discusses the importance of loyalty programs and some apps that can help you maintain them.
Customer Service Rules Versus Guidelines
9/2/2014 1:30:14 PM
Two words that can drive me crazy are "company policy." Policies are often used as unbendable rules that are not conducive to customer service and creating a customer-focused company atmosphere. Let me share a story with you to illustrate the point. It is filled with lessons about customer service, and I'm willing to bet that you have experienced a similar situation.
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